FAQs

Clear answers to common questions about Pets Approved

Frequently Asked Questions

Find answers to common questions about our products and services

What is your return policy?

We offer a 30-day return policy on all products. Items must be in original condition with tags attached.

How long does shipping take?

Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days delivery.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times vary by location.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.

How can I track my order?

Once your order ships, you'll receive a tracking number via email to monitor your package's progress.

Can I change my order after placing it?

Please contact us immediately if you need to make changes. We'll do our best to accommodate requests before shipping.

Are your products eco-friendly?

Yes, we prioritize sustainability and use eco-friendly materials whenever possible in our products.

Do you offer gift wrapping?

Yes, gift wrapping is available for a small additional fee at checkout.

How do I care for my product?

Care instructions are included with each product. Generally, we recommend following the label guidelines.

Do you have a loyalty program?

Yes! Join our rewards program to earn points on every purchase and receive exclusive discounts.

What if I receive a damaged item?

How can I contact customer service?

You can reach us via email, phone, or live chat. Our support team is available Monday-Friday, 9am-5pm.