Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward refund process to ensure your peace of mind.

To be eligible for a refund, items must meet the following criteria:

• Items must be unused and in the same condition as received
• Items must be in original packaging
• Proof of purchase is required
• Items must be returned within the specified timeframe

Follow these steps to request a refund:

1. Contact our customer service team with your order number
2. Provide the reason for your refund request
3. Wait for approval and return instructions
4. Ship the item back using the provided instructions
5. Receive your refund once the item is inspected

Please note the following conditions:

• Refunds will be processed to the original payment method
• Processing time is typically 5-10 business days
• You will receive an email confirmation once the refund is processed
• Bank processing times may vary

The following items are not eligible for refunds:

• Gift cards
• Downloadable products
• Personalized or custom-made items
• Perishable goods
• Items marked as final sale

Original shipping costs are non-refundable. You are responsible for return shipping costs unless the item is defective or we made an error.

If you need to exchange an item for a different size or color, please contact us. We'll be happy to assist you with the exchange process.

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.